Privacy Policy

Effective for visitors and users of this website operated in connection with R2 Logistics, Inc. (“R2 Logistics,” “the Company,” “we,” or “us”), a third-party logistics (3PL) and freight brokerage provider of transportation and supply-chain solutions.

This Privacy Policy explains how we collect, use, share, and protect information when you use our website, online forms, SMS programs, and related digital services (collectively, the “Services”). Please read it carefully. By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Who We Are

R2 Logistics arranges and manages freight transportation solutions, including truckload, LTL, expedited, intermodal, flatbed and specialized, ocean, air, reverse logistics, and related logistics services through our carrier network and technology platforms. This Policy applies to information collected through our public website and digital intake channels, and does not replace any Master Motor Carrier Agreement, Rate Confirmation, shipper agreement, or other written contract with R2 Logistics.

Types of Information We Collect

We may collect the following categories of information:

Contact and business information: name, email address, telephone number, company name, title, and the content of messages you submit through quote, contact, carrier, or customer-service forms.
Logistics and transaction information: shipment inquiries, commodity details you choose to share, service preferences, quote requests, and customer-service communications.
Usage and technical data: IP address, browser type, device information, referring URLs, and similar analytics data when you browse the site.
SMS-related information: phone numbers and consent records when you opt in to text messaging.
Mobile information obtained for SMS communications will not be shared with third parties or affiliates for their marketing or promotional purposes.

How We Use Information

We use information to:

Respond to inquiries and provide freight quotes and logistics recommendations.
Coordinate transportation, dispatch, tracking, and customer support.
Operate, secure, and improve our website and digital tools.
Send transactional or service-related SMS messages when you have consented.
Comply with legal, regulatory, insurance, and audit requirements applicable to freight brokerage and logistics operations.

SMS / Text Messaging

If you opt in (for example, via a website checkbox, rate confirmation, verbal consent, or by texting an R2 Logistics–enabled number), you consent to receive SMS text messages from R2 Logistics at the phone number you provide.

Messages may relate to load assignments, status update requests, appointment reminders, quote follow-ups, and other shipment or service communications. Message frequency may vary (for example, you may receive up to several messages per week in connection with an active shipment). Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. Consent is not a condition of purchasing or receiving services.

Phone numbers and SMS consent collected for messaging will not be shared with third parties or affiliates for marketing purposes. SMS terms apply only to text messaging and do not amend or replace any Master Motor Carrier Agreement, Rate Confirmation, or other written agreement with R2 Logistics; if there is a conflict, the written agreement controls.

Cookies and Technical Data

We may use cookies and similar technologies to understand how the site is used, maintain session state, and improve performance and design. You can control cookies through your browser settings. We may also collect technical information such as IP address, operating system, and browser type to support security, fraud prevention, and site operations.

Sharing of Information

We do not rent, sell, or exchange your name, personal information, or email address to third parties for their marketing purposes.

We may share information with:

Service providers that help us operate the website, process forms, host systems, send communications, or support payment and fulfillment workflows, solely to perform services on our behalf.
Carriers, agents, and logistics partners as needed to arrange, move, track, or invoice freight when you request transportation services.
Authorities or third parties when required by law, subpoena, court order, or to protect rights, safety, and security.

Children’s Privacy

Our Services are intended for a general business audience. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can delete it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may request access, updates, or deletion of contact information by emailing us. For SMS, reply STOP to opt out of text messages, or reply HELP for assistance. You may also contact us using the details below.

Third-Party Links

Our website may link to third-party sites. Those sites have their own privacy practices. We are not responsible for their content or policies.

Contact

Questions about this Privacy Policy may be sent to help@r2logistics.com or by calling (214) 451-4671.

R2 Logistics, Inc. 4131 North Central Expressway, Ste 1200 Dallas, TX 75204

Updates

We may update this Privacy Policy from time to time. The revised version will be posted on this page. Material changes may also be communicated by email or other reasonable notice when appropriate.